The client is a leading marketer for Health & hygiene product supplies in corporate and industries. The need was to have an online platform for show case of the entire range of products and shopping cart for the visitor. Further, the client needed facility to simply generate an RFQ (Request for Quote) for the shopping list, on checkout, without providing online payment options.
The primary objective of the client was to have continuous and instantaneous customer support. Hence, the need for a user-friendly online catalogue to the site visitor with the facility to create & review his/her accounts history for past shopping orders. This compounded with features like online chat and instant SMS notification to the client whenever a new visitor account is created or a new RFQ is generated for shopping done from the portal.
Keeping cost, flexibility, ease of management & user-friendliness in mind, GENPRO suggested Drupal Commerce. Being Open Source, there is ‘zero’ cost involved in licensing or buying any plug-in for development of the e-commerce portal. Drupal is extensible and provides integration with third-party chat and SMS gateways. Drupal Commerce is flexible and hence accommodated for the change in workflow of a typical e-commerce by restricting last stage of checkout to RFQ instead of payment.